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Help & Customer Support

If you any questions, please give us a call or send an email to customercare@toadsandtulips.com. We would love to hear from you.

Toll Free: 800-680-3761

Email: customercare@toadsandtulips.com

Shop Location:

The Cotton Company

306 South White Street

Wake Forest, NC 27587

What are your hours of operation?

Orders can be placed via our website 24 hours a day 365 days a year. Our call center hours are Monday - Friday, 8:00 AM to midnight EST and Saturday - Sunday 9:00 AM to 9:00 PM EST. Please do not hesitate to call us toll free at (800) 680-3761. Also, feel free to contact us via email at customercare@toadsandtulips.com.

Our retail shop is located inside The Cotton Company in historic downtown Wake Forest. Our hours of operation are Monday through Thursday 10:00 AM - 6:00 PM, Friday and Saturday 10:00 AM - 8:00 PM, and Sunday 1:00 PM - 6:00 PM. We are open 363 days a year.

How do I make a purchase?

We make on-line ordering secure, fast, and easy. When you see an item you wish to purchase, click on the "Add to Cart" button to put the item in your cart. After you have completed your shopping, proceed to "Checkout." After placing your order we will send you and e-mail order confirmation. We will send you another email when your order ships with tracking information. We will e-mail or call you in the unlikely event any item in your order is back-ordered or no longer available.

How do I get assistance with placing an order?

If you need help navigating our website, or just have a question regarding one of our products, please call us toll-free at 800-680-3761 or feel free to contact us via email at customercare@toadsandtulips.com.

What forms of payment do you accept?

We accept American Express, Mastercard, Visa, Discover and PayPal.

Is it safe to use my credit card over the internet?

Yes. You will enjoy a safe and worry-free shopping experience with us. All order and credit card information is accepted in a secure environment. Our website is monitored daily to ensure the highest level of security.

What is your Privacy Policy?

We respect your privacy. Toads & Tulips pledges to never sell or use your personal information for anything other than to process your order.

Will you collect sales tax on my order?

We are required to collect sales tax on all orders shipped within the State of North Carolina. Orders to all other states are not charged sales tax.

Do you offer a warranty?

Toads & Tulips is an authorized dealer for all brands offered on or site. All products are fully covered by the manufacturer's warranty.

What is your Return Policy?

We accept returns of merchandise in original sealed packaging within ninety days of receipt for a full refund, (excludes furniture items). Please remember all returned merchandise must be new and in its original sealed carton with all the packing materials, manuals and registration cards.

We will issue a refund for the full purchase price of any product you return. All returned merchandise must be sent to us prepaid and insured. For your protection, please use United Parcel Service for return shipments.

All items should be returned to:

Toads & Tulips

306 South White Street

Wake Forest, NC 27587


All defective or damaged goods will be replaced or repaired at no cost to you. Please contact us within 30 days of purchase regarding these items.

Please make your furniture selections carefully. All furniture sales are final.

Do you have a catalog?

Unfortunately we currently do not have a catalog. We sell our products via our website and our shop in historic downtown Wake Forest, North Carolina.

How can I track my order?

Once your order is shipped you will receive a shipping confirmation email with the applicable carrier and tracking information. Please do not hesitate to contact us via email, (customercare@toadsandtulips.com) if you have any questions regarding the shipping status of your order.

Do you ship to Alaska and Hawaii?

Yes. Most items are available to ship to Alaska and Hawaii, (excludes furniture items).

All furniture shipments are limited to the contiguous United States.

Do you charge an extra shipping fee for large or bulkier items?

No. All orders over $49 ship free of charge.

Do you ship outside the United States?

Unfortunately, we are unable to ship internationally. We also are unable to ship to Puerto Rico.

Can you ship to a P.O. Box or APO/FPO address?

Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a valid postal address during the checkout process.

Thank you for your business. Please call or email us if you have any further questions.