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Help & Customer Support
If you any questions, please give us a call, chat with us online or send us an email to customercare@toadsandtulips.com. We would love to hear from you.
Toll Free: 866-666-7482
Local: 919-562-9299
Fax: 919-283-4381
Email: customercare@toadsandtulips.com
Mailing Address:
14460 New Falls of Neuse Rd.
Suite 149-153
Raleigh, NC 27614
Shop Location:
The Cotton Company
306 South White Street
Wake Forest, NC 27587
What are your hours of operation?
Orders can be placed via our website 24 hours a day 365 days a year. We are normally available Monday through Saturday, 8:00 AM - 10:00 PM EST, and Sunday 11:00 AM - 8:00 PM EST. Please do not hesitate to call us toll free at (866) 666-7482. If you are a local customer please call us at (919) 562-9299. Also, feel free to contact us via email at customercare@toadsandtulips.com.
Our retail shop is located inside The Cotton Company in historic downtown Wake Forest. Our hours of operation are Monday through Thursday 10:00 AM - 6:00 PM, Friday and Saturday 10:00 AM - 8:00 PM, and Sunday 1:00 PM - 6:00 PM. We are open 363 days a year!
How do I make a purchase?
We make on-line ordering secure, fast, and easy. When you see an item you wish to purchase, click on the "Add to Cart" button to put the item in your cart. After you have completed your shopping, proceed to "Checkout." If you wish to place your order by phone, please call us toll-free at 866-666-7482. After placing your order we will send you and e-mail order confirmation. We will send you another email when your order ships with tracking information. We will e-mail or call you in the unlikely event any item in your order is back-ordered or no longer available.
How do I get assistance with placing an order?
If you need help navigating our website, or just have a question regarding one of our products, please call us toll-free at 866-666-7482 or use our 'liveperson' chat service.
What forms of payment do you accept?
We accept American Express, Mastercard, Visa and Discover.
When is my credit card charged for my purchase?
Unlike some online retailers, we do not charge your credit card until your item ships. Please note: if you use a debit card, your bank may pre-authorize the transaction. We won't actually debit your account until we ship your order. In the unlikely event you wish to cancel your order, the amount of time it takes to remove the authorization depends on the financial institution that issued your card.
Is it safe to use my credit card over the internet?
Yes. You will enjoy a safe and worry-free shopping experience with us. All order and credit card information is accepted in a secure environment. Our website is monitored daily to ensure the highest level of security.
What is your Privacy Policy?
ToadsandTulips.com pledges to never sell or use your personal information for anything other than to process your order.
Third-Party Web Beacons: We use third-party web beacons from Yahoo! to help analyze where visitors go and what they do while visiting our website. Yahoo! may also use anonymous information about your visits to this and other websites in order to improve its products and services and provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by Yahoo!, click here.
Will you collect sales tax on my order?
We are required to collect sales tax on all orders shipped within the State of North Carolina. Orders to all other states are not charged sales tax.
Do you offer a warranty?
ToadsandTulips.com is an authorized dealer of all products available on our website. All products are fully covered by their respected manufacturer's warranty.
What is your Return Policy?
We ensure your 100% satisfaction. In the unlikely event you are unhappy with your purchase you may return any item in its original condition and packaging within thirty days of receipt for a refund. Please remember all returned merchandise must be new and in its original carton with all the packing materials, manuals and registration cards.
We will issue a refund for the full purchase price of any product you return. All returned merchandise must be sent to us prepaid and insured. For your protection, please use United Parcel Service or USPS Priority Mail for return shipments. Please email us at returns@toadsandtulips.com to receive return authorization.
All items should be returned to:
Toads & Tulips
14460 New Falls of Neuse
Suite 149-153
Raleigh, NC 27614
All defective or damaged goods will be replaced or repaired at no cost to you. Please contact us within 30 days of purchase regarding these items.
Do you offer gift wrapping?
You've found the perfect gift for the child in your life, now make sure your gift arrives wrapped and ready for the occasion. We use our signature all occasion paper and multi-colored bow sure to make your gift a hit! We charge only $3.95 per item. Each gift includes a Gift Tag indicating To/From and a greeting of your choice. We apologize, but we are unable to gift-wrap some over-sized items. We also are unable to gift wrap some items shipped directly from our distributors.
Please Note: We do not include a pack slip or item prices if you choose to have your purchase gift wrapped. We do include our contact information for returns or other inquiries.
Do you offer gift certificates?
Yes. Gift certificates can be ordered in $10, $25, $50, $100 & $500 amounts. They are delivered via e-mail anywhere in the continental USA. You may have them personalized with a gift message and sent directly to the recipient, or you may have them sent to yourself, for you to present in person. To order, please click on the "Gift Certificate" link located in the tool bar on any page of our website. Giving gift certificates is fast and easy and they can be used to purchase anything from ToadsandTulips.com!
Do you have a catalog?
Unfortunately we currently do not have a catalog. We sell our products via our website and our shop in historic downtown Wake Forest, North Carolina.
How long will it take to receive my order?
All orders are shipped via Ground Service, (USPS Priority Mail, UPS or FEDEX) depending on your order size and destination. Orders are usually shipped within 24 hours of receipt. Transit times average between 3 - 5 business days.
What are your shipping rates?
We offer free ground shipping on most orders shipped within the USA over $ 75.00. The shipping charge for orders under $ 75.00 is based on your total purchase amount. Please refer to the following information to determine the shipping cost for your order:
$ 00.00 to $ 14.99 : $4 .95
$ 15.00 to $ 24.99 : $ 6.95
$ 25.00 to $ 49.99 : $ 8.95
$ 50.00 to $ 74.99 : $ 9.95
Most orders ship the next business day. Please refer to our item pages for specific order processing times.
How can I track my order?
Once your order is shipped you will receive a shipping confirmation email with the applicable carrier and tracking information. Please do not hesitate to contact us, (866-666-7482) if you have any questions regarding the shipping status of your order.
Do you offer any express shipping services?
We do offer 3 Day Express, UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please call to get an estimate.
Why did I only receive a portion of my order?
In order to provide you with the fastest service possible, items ordered together may not necessarily ship together. This will not affect your shipping charges. All items that are orderable are in stock. If for some reason we are out of stock of an item that you ordered we will promptly notify you via e-mail or by telephone to let you know of the situation. In addition, some of our products are shipped directly to you from a distributor.
Do you ship to Alaska and Hawaii?
Yes, we are able to ship the majority of our items to these two states. However, there are some bulky furniture items that cannot be shipped safely to customers in Alaska and Hawaii. In those cases, we will alert you directly and reserve the right to cancel those items in your order. You will not be charged for any item that does not ship to you. Also we may not be able to offer free shipping on some items shipping to Alaska and Hawaii. If this applies to your purchase we will contact you with a shipping quote prior to processing your order.
Do you charge an extra shipping fee for large or bulkier items?
Yes, items such as furniture may have an additional overweight handling surcharge to cover extra shipping costs. Such charges are clearly listed on the specific item page and are clearly noted during checkout and prior to confirmation of your purchase.
Do you ship outside the United States?
Unfortunately, we are unable to ship internationally. We also are unable to ship to Puerto Rico.
Can you ship to a P.O. Box or APO/FPO address?
Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a valid postal address during the checkout process.
Thank you for your business. Please call or email us if you have any further questions.
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