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Shipping & Returns

Delivery Information:

Most items generally ship within 1 to 2 business days, unless otherwise indicated in the shipping information section on the product page.

Delivery times range of 1-7 business days from receipt of tracking information, depending on your location.

Shipping Method:

Smaller items ship by FedEx/UPS Ground, but orders containing large furniture items (including dressers, hutches, twin beds and bunk beds) ship by freight service. Large orders with multiple furniture pieces will also ship via freight service.

Items shipped by freight service will be delivered just inside the threshold. Please be advised we will provide the shipper's name and contact phone number. It is important to track your shipment to know when to expect delivery. Please arrange to have the proper assistance in order to move the pieces to their final placement.

Shipment notification will be sent via email with the tracking number and shipping information. For furniture orders, please track your shipment frequently in order to arrange to be home when it arrives.

Damage in Transit:

Please do not refuse delivery of FedEx/UPS ground shipments, even if the box appears damaged. Often a box can appear damaged but due to the care taken in packaging, most likely only a replacement part is needed. It is much more efficient to send only a replacement part, rather than the entire piece. Digital photos of any damages are always required. Please photograph the piece as well as the box it arrived in. Be sure to keep all original packaging until the claim is resolved.

If you do notice any damage please contact customercare@toadsandtulips.com or call 866-356-3753 within 3 days of receiving a damaged delivery so that we can handle replacing any damaged parts.

If your order ships via a freight service before you sign for delivery it is important to inspect the packaging for any potential damage to any boxes that may have occurred while in transit, and that the number of pieces listed on the shipping document (BOL) matches the number of pieces you are receiving.

It is normal for the packaging to show some wear, but all damage to the box should be noted on the BOL before you sign it, then follow the procedure for ground shipments above when unpacking the box and contacting us.

However, if there is visible damage to the inner contents of a box or boxes, refuse delivery of the order and contact us immediately at 800-680-3761 or email customercare@toadsandtulips.com so that we can manage replacement of the damaged piece. Please have your order number available when you call.

Special Delivery Options:

White glove delivery and assembly service for furniture items is available in New York City, and carries an extra charge. Please note that, unfortunately, white glove service does not include anchoring furniture to walls. Please contact customercare@toadsandtulips.com or call 800-680-3761 to arrange white glove delivery.

Shipping to Canada & Other Locations outside the United States:

At this time, we do not ship outside the contiguous United States.

Returns:

We accept returns of merchandise in original sealed packaging within ninety days of receipt for a full refund, (excludes furniture items and mattresses). Please remember all returned merchandise must be new and in its original sealed carton with all the packing materials, manuals and registration cards.

We will issue a refund for the full purchase price of any authorized product return. All returned merchandise must be sent to us prepaid and insured. For your protection, please use United Parcel Service for return shipments.

All items should be returned to:

Toads & Tulips
306 South White Street

Wake Forest, NC 27587

All defective or damaged goods will be replaced or repaired at no cost to you. Please contact us within 30 days of purchase regarding these items.

Please make your furniture and mattress selections carefully. These sales are final and no returns or refunds will be allowed.