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Shipping Information


How long will it take to receive my order?

All orders are shipped via Ground Service, (USPS Priority Mail, UPS, FEDEX or freight common carrier) depending on your order size and destination. Orders are usually shipped within 24 hours of receipt. Transit times average between 3 - 5 business days.

What are your shipping rates?

We offer free ground shipping on most orders shipped within the USA over $ 75.00. The shipping charge for orders under $ 75.00 is based on your total purchase amount. Please refer to the following information to determine the shipping cost for your order:

$ 00.00 to $ 14.99 : $4 .95

$ 15.00 to $ 24.99 : $ 6.95

$ 25.00 to $ 49.99 : $ 8.95

$ 50.00 to $ 74.99 : $ 9.95

Most orders ship the next business day. Please refer to our item pages for specific order processing times.

How can I track my order?

Once your order is shipped you will receive a shipping confirmation email with the applicable carrier and tracking information. Please do not hesitate to contact us via email, (customercare@toadsandtulips.com) if you have any questions regarding the shipping status of your order. We normally respond within a couple of minutes.

Do you offer any express shipping services?

We do offer 3 Day Express, UPS 2nd Day Air as well as UPS Next Day Air service for an additional charge. If you are interested in this service, please call to get an estimate.

Why did I only receive a portion of my order?

In order to provide you with the fastest service possible, items ordered together may not necessarily ship together. This will not affect your shipping charges. All items that are orderable are in stock. If for some reason we are out of stock of an item that you ordered we will promptly notify you via e-mail or by telephone to let you know of the situation. In addition, some of our products are shipped directly to you from a distributor.

Do you ship to Alaska and Hawaii?

Yes, we are able to ship the majority of our items to these two states. However, there are some bulky furniture items that cannot be shipped safely to customers in Alaska and Hawaii. In those cases, we will alert you directly and reserve the right to cancel those items in your order. You will not be charged for any item that does not ship to you. Also we may not be able to offer free shipping on some items shipping to Alaska and Hawaii. If this applies to your purchase we will contact you with a shipping quote prior to processing your order.

Do you charge an extra shipping fee for large or bulkier items?

Yes, items such as furniture may have an overweight handling surcharge to cover extra shipping costs. Such charges are added and clearly noted during the checkout process prior to completing your purchase.

Do you ship outside the United States?

Unfortunately, we are unable to ship internationally. We also are unable to ship to Puerto Rico.

Can you ship to a P.O. Box or APO/FPO address?

Unfortunately, we cannot ship to P.O. Boxes or APO/FPO addresses. Please provide a valid postal address during the checkout process.